Cloud is a platform that helps businesses to run from any part of the world .When using Cloud there is no need for hardware or software. The salesforce is a CRM system which works on the cloud. It helps to compile all information regarding customers, staff, which is very useful to companies with a larger number of employees and clients. Earlier if the company was smaller in size, the manager would be able to recognize and remember the information regarding his customers.
Today the picture has changed. There is an immense increase in the number of customers for every business. The business itself may have added branches or new products and services. Hence remembering all this is impossible. Salesforce enables compiling and collecting all the data related to a customer from the initial interaction. The plus point is that all the staff can access this information from the centralized system and can provide the best service to the customer.
Becoming a salesforce trainer is a highly challenging but equally rewarding and motivating opportunity as salesforce is gaining popularity at an incredible rate.
Salesforce.com is an American cloud computing company which features in NYSE and S&P 500 Index.
Benefits of sales force
Salesforce acts as an interface for task management. The system comes very handy as it works as a centralized system proving information to all sides. It is easily accessible to all dealing with the same data. One of the most liked features is that automation of tasks is achieved. There is no need to worry about data security. Salesforce has one of the most trusted data security systems. The CRM platform can be customized according to the user preference. There is a wide variety of tools provided to develop your own apps too. You can build almost anything using this.
A business based on Salesforce can advance very fast as it can find any proven existing app. Salesforce helps to digitize company records. Risks are eliminated as this is very trustworthy. Capital investment is almost nil in the case of Salesforce. Adoption of Salesforce results in increased productivity. This, in turn, leads to maximization of profits.
Disadvantages of sales force
Since the platform is large and filled with tools, this can cause a constant source of distraction and disturbance. Sometimes the increase in the level of automation can lead to loss of personal touch. Sometimes the platform is not accessible as it runs its won maintenance schedule. This may cause huge problems if the user is not aware of the schedule in advance. Users may have to navigate through multiple screens which make it lesser user-friendly.
Though the application itself is cheap, when a company tried to integrate it into their IT system, the operating costs increase.Disturbances in Internet connectivity affect the performance. The user needs to have access to the internet for the proper functioning of Salesforce. In the absence of internet, the application doesn’t run. Another disadvantage of Salesforce is that there is no service level agreement. The standard contract does not have a provision for that.
Tips To Enjoy The Features Of Salesforce More
Reduce the clutter
The platform is so huge that unwanted data can build up fast and entirely clutter up your page. Hence for more efficiency, regular cleanups are recommended. Salesforce continuously gathers information and is constantly updating the data .Hence you need to filter out unwanted information. The field trip app can be used to run reports to understand which fields are adding value and which are unnecessary.
Use quality data
As huge amounts of data are being run and collected in Salesforce, chances of duplication are high. A solution to this is running the Dupecatcher which can help avoid duplication.
Updation of knowledge
The IT field is advancing at a huge pace and it is therefore absolutely necessary to constantly update your information. To stay at the top position amongst so many competitors you should be aware of each and every advancement in all platforms. Your salesforce administrator is to be on his toes constantly so that you will not be left behind in the race. Exploring all the aspects, innovations, developments and constantly monitoring the business and market is necessary to stay ahead of the others.