Do you ever need a Salesforce Training and certification to excel in your career? What are the right Salesforce courses that can get you the best jobs? The latest in Salesforce bouquet is Salesforce service cloud test. The examination is related to industry knowledge related to topics like call center metrics, KPIs and more. The call center terminologies help to make the most of it.
Salesforce Training India – Pointer To Help Click In The Examination
- There may be many question that can distract you from getting to the right answer. The best way would be to eliminate the wrong answers to narrow down on the choice. This can lead you to the right answer.
- There is a difference between Force.com website, partner portal, customer portal and self service portal.
- There are number of question particularly on Service Contracts and Entitlements
Get all the information on the difference between On demand email to case and email to case
- Understand IVR and CTI
- Do not forget to get a clear idea on Force.com Flow
The following courses can be considered for study
1. Service Cloud Implementation
2. CRM Essentials Implementation
3. Salesforce Administration
4. Published articles on Salesforce
Salesforce.com is the right tool to get complete knowledge of the subject. There are available as PDFs. Read them thoroughly to crack the exam.
Salesforce Training In Chennai – Overview Of Salesforce Cloud Credentials
The Salesforce Service Cloud credentials are for those who have experience in service cloud implementation in real time. The candidates taking this certificate should be exposed to design and implementation of Service Cloud solutions in a business environment meeting the requirements of the client in a scalable and maintainable manner with long term customer success.
These concepts can help clear the exam
- Concepts on use of cases, portals and knowledge base for designing call center solutions
- Concepts on increasing agent productivity through building channels and interfaces for better interaction
- Tracking key metrics by managing data and through design analytics.
Salesforce Course In Chennai – Quick Facts
The Salesforce certification exam is online.
- It consists of 60 multiple choice questions with a time limit of 105 minutes to complete the paper
- The pass mark is put at 67%
- The exam can be taken by paying a registration fee of $200 excluding taxes under the local law
- Repeat exam is charged at $100 excluding taxes under the local law
- No hard copy of the question paper will be provided in the exam. Though scratch paper will be given to work out the answers
- The exam is strictly online.
- The exam is available in multi-languages including Spanish, English and Brazilian Portuguese
- To take the examination the eligibility is Salesforce Certified Administrator
- Completing Service Cloud Administrator course could be an added advantage
- Certification Preparation for Service Cloud Consultant is recommended
- Exam guide comes with comprehensive exam outline, reference materials and salesforce service cloud training.
The exam contains five random unscored questions to collect data on the performance. The duration is managed to include the unscored question. The five questions will be added to the existing 60 scored questions given in the exam. Though, there will be no change in the score in any manner.
Practice material and mock tests
The study guide can be downloaded from the Salesforce website and this can be the basis for your study material. The guide does not provide any answers but gives you safety tips on how to clear the exam without deviating too much. Apart from the guide, there are practice materials available online that can help get an idea on what questions will be asked during the exam. There are onsite classes also available to assist you clear the exam apart from Premier salesforce consultant training online. Without these two options it would be tough to clear the exam.
Salesforce sales cloud training, Mock tests and quizlets are another means to get through the exam. There are adequate sample questions and flash cards available to give you confidence to take the exam. Preparing in advance can eliminate fear and give you confidence to take up the exam and clear it at one shot.